Policies & FAQs


Handmade Goods: Please remember that each product we offer is unique, authentic, and individually handcrafted, so no two items are exactly the same.

Payment Options: We are quite flexible. You can pay for your order with your credit card, PayPal account, Amazon Pay or Shop Pay. There is also an option to pay in installments through Shop Pay.

Guarantee/Returns and Exchanges: We are quite confident that you will love the handcrafted items you purchase from us! However, if you are dissatisfied in any way, you may return or exchange merchandise within 30 days of purchase. Please return the item in its original condition along with a copy of your receipt to Artisan Made, 615 High Point Ave. Virginia Beach, VA 23451.

Privacy Policy: We do not use cookies and we only use customer information to fill orders. We do not share your customer information with third parties. If Artisan Made contacts you by email concerning new products, services or information that you did not expressly request, we will provide you with an email address by which you may request no further notices.

Special Orders: We can often create custom orders for you. Just ask us by emailing artisanmadecustomercare@gmail.com. We can also make twin-size of any of our Guatemalan quits and bedspreads. Please just email us if you are interested.

Shipping: Ground shipping for all orders within the United States is just $3.99. We also ship to Canada, but since we use FedEx Ground for those orders we have to handle them through PayPal. Please send us a note with your order and we will respond with the price plus shipping. We only change $12.00 to ship to Canada.

Washing Instructions: We suggest hand washing, dry cleaning, or machine washing on delicate/gentle in cold water. 

Our high-quality crafts are handmade by artisans in the developing world. We have partnered with many of these families for more than 22 years and every item you purchase assists them in building a better life.

If you have questions about our crafts or the status of your order, please email us at artisanmadecustomercare@gmail.com or call/text us at 757-428-7218.